TURABEES WEDDING COUTURE · PERSONALISED TAILORING FOR THE UK, USA & CANADA · PRIVATE STYLING CONSULTATIONS AVAILABLE

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DATA PROTECTION & PRIVACY

Privacy Policy
UK GDPR Compliant

We are committed to safeguarding the personal data of our wedding clients. This policy explains how we collect, store, and process your information in accordance with the UK GDPR and the Data Protection Act 2018.

Data Controller Overview

Data Controller

HNH SOFT TECH SOLUTIONS

England & Wales

Applicable Standard

UK GDPR

Data Protection Act 2018

Brand / Platform

Turabees

www.turabees.com

DPO / Privacy Contact

[email protected]

01.Data Controller Information

HNH SOFT TECH SOLUTIONS is the designated Data Controller responsible for the personal data collected through the Turabees website (www.turabees.com) and associated bespoke tailoring consultation services.

If you have any questions regarding your privacy rights, data retention, or wishes to exercise statutory data rights under UK law, please reach out to our Data Protection Contact at [email protected].

02.Personal Data We Collect

To provide bespoke wedding couture, process orders, and deliver tailored consultations, we collect several categories of personal data:

Identity & Contact Data

Full name, email address, physical delivery address, billing address, telephone number, and wedding date.

Measurement & Sizing Data

Detailed anatomical dimensions (chest, waist, shoulders, length), posture notes, and custom embroidery preferences for bespoke commissions.

Financial & Payment Data

Payment transactions handled via PCI-DSS compliant payment gateways (e.g. Stripe, PayPal). We never store full credit card numbers on our servers.

Technical & Browsing Data

IP address, device type, operating system, browser specifications, pages viewed, and session interaction metrics collected via cookies.

03.Legal Basis for Processing

Under the UK GDPR, we only process your personal information when we have an established legal basis:

  • Contractual Necessity: Processing required to fulfill your order, prepare bespoke patterns, communicate tailoring updates, and dispatch goods to your delivery address.
  • Legitimate Interests: Processing necessary to improve our couture offerings, enhance website security, prevent fraud, and optimize customer experience.
  • Legal Obligation: Processing required to comply with UK statutory regulations, accounting requirements, and tax reporting to HMRC.
  • Consent: Explicit permission obtained from you for direct marketing communications, style guides, or newsletter subscriptions (which you may revoke at any time).

04.How We Use Your Personal Data

  • Processing, tailoring, and delivering your wedding apparel orders.
  • Conducting 1-on-1 virtual styling and measurement consultations.
  • Sending status alerts regarding production timelines, courier tracking, and delivery confirmations.
  • Responding efficiently to customer support and concierge enquiries.
  • Delivering curated bridal style previews and offers where express consent was provided.
  • Analyzing website performance to refine usability and loading speeds.

05.Third-Party Data Sharing

We do not sell, rent, or trade your personal data. We disclose necessary data only to vetted service partners under strict confidentiality agreements:

  • Logistics & Couriers: Delivery partners (e.g. Royal Mail, DHL, FedEx) to ship your garments.
  • Payment Processors: Certified PCI-DSS payment gateways (e.g. Stripe, PayPal) for transaction settlement.
  • Technical Infrastructure: Cloud hosting, database, and analytics vendors supporting site security and uptime.
  • Legal & Regulatory Authorities: HM Revenue & Customs or law enforcement authorities when mandated by UK statutory law.

06.International Data Transfers

When processing international orders or utilizing cloud services located outside the United Kingdom, we ensure robust data protection safeguards are implemented in compliance with UK GDPR standards. These include UK International Data Transfer Agreements (IDTAs) and Standard Contractual Clauses (SCCs) to guarantee equivalent data protection.

07.Data Retention Periods

We retain your personal and sizing data only as long as necessary to fulfill the purposes for which it was collected. Transaction logs, sales records, and financial receipts are retained for up to 7 years to comply with statutory UK tax and corporate auditing laws.

08.Your Legal Rights Under UK GDPR

Under UK data protection legislation, you are entitled to exercise the following rights regarding your personal information:

Right to Access: Request a copy of the personal data held about you.
Right to Rectification: Request correction of inaccurate or incomplete records.
Right to Erasure: Request deletion of your personal data ("Right to be Forgotten").
Right to Restrict Processing: Request suspension of data processing under specific conditions.
Right to Data Portability: Obtain and transfer your personal data to another service provider.
Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please email our Data Protection Officer at [email protected]. You also maintain the statutory right to lodge a complaint with the UK supervisory authority: the Information Commissioner's Office (ICO) (www.ico.org.uk).

09.Cookies & Tracking Technologies

Our website utilizes essential and analytical cookies to remember user preferences, maintain active cart items, and evaluate site traffic patterns. You can adjust your cookie permissions at any time directly through your web browser settings.

10.Contact & Privacy Enquiries

Brand: Turabees

Operating Company: HNH SOFT TECH SOLUTIONS

Data Protection Contact: [email protected]

Website: www.turabees.com