Terms and Conditions
of Sale & Service
These Terms and Conditions govern your use of the Turabees website and the purchase of ready-to-wear, made-to-order, and bespoke wedding couture from us.
Legal & Operational Summary
Corporate Entity
HNH SOFT TECH SOLUTIONS
(Registered in England & Wales)
Governing Law
Laws of England and Wales
UK Jurisdiction
Primary Contact
[email protected]01.Introduction & Operator Information
Welcome to Turabees. These Terms and Conditions ("Terms") govern your access to and use of our website, services, and the purchase of any products from us.
The site and brand are operated by HNH SOFT TECH SOLUTIONS, a company registered in the United Kingdom ("we", "us", "our").
By browsing our website, booking a consultation, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy. If you do not agree with these Terms, please refrain from using our platform.
02.Eligibility & Account Registration
- You must be at least 18 years of age or possess legal parental or guardian consent to purchase garments or book bespoke services through Turabees.
- When creating an account or placing an order, you agree to provide accurate, current, and complete personal and billing information.
- You are responsible for safeguarding your account credentials and password. You agree to notify us immediately of any unauthorised access or security breach.
03.Products, Custom Sizing & Bespoke Apparel
Turabees specializes in high-end luxury and ceremonial wedding apparel, including ready-to-wear collections, made-to-order garments, and fully customized bespoke attire.
Product Descriptions & Color Representation
We make every effort to display colors, intricate hand embroideries, weaves, and textiles as accurately as possible. However, slight variations in color tone or texture may occur due to device screen settings, photographic lighting, and natural artisanal dye lots.
Custom Sizing & Bespoke Specifications
- Customers opting for custom sizing or bespoke tailoring are solely responsible for providing accurate and precise body measurements.
- We strongly advise having measurements taken by a qualified professional tailor or following our direct video consultation protocol.
- We cannot be held liable for garments that do not fit correctly due to inaccurate dimensions submitted at the time of order confirmation.
- Any subsequent alteration costs incurred locally after delivery for custom-sized garments remain the responsibility of the customer, unless a verifiable cutting error occurred on our part relative to the confirmed measurements.
04.Order Process & Contract Formation
- Order Acknowledgment: Upon placing an order on our website, you will receive an automated email acknowledging receipt. This acknowledgment does not constitute formal acceptance of your order.
- Order Acceptance: A legally binding contract between you and HNH SOFT TECH SOLUTIONS is formed only when we dispatch your goods or formally issue written confirmation commencing custom bespoke cutting and handcrafting.
- Refusal of Order: We reserve the right to decline, adjust, or cancel any order prior to dispatch due to fabric unavailability, payment verification complications, or inadvertent pricing errors.
05.Pricing & Payment
- All prices are stated in British Pounds (GBP) unless another currency is explicitly selected, and include applicable UK VAT unless specified otherwise.
- Payment must be completed in full at the time of order placement via our approved secure payment gateways (including major credit/debit cards and supported providers).
- For bespoke and commissioned bridal wear, hand embroidery drafting and pattern construction will not begin until full payment or the agreed deposit has cleared.
06.Shipping & Delivery
- Processing Times: Ready-to-wear items are dispatched within the estimated timeframe indicated on the product page. Bespoke, hand-embroidered, and custom-sized garments typically require 6-8 weeks depending on craftsmanship complexity.
- Shipping Destinations: We dispatch orders domestically across the United Kingdom and internationally to clients in the United States and Canada.
- Customs, Duties & Import Taxes: For international shipments, local import duties, taxes, and customs clearance charges may be levied by the destination country and are the sole responsibility of the recipient.
- Delivery Delays: While we partner with premium global couriers (DHL, FedEx, Royal Mail) to meet scheduled timelines, we cannot be held liable for delivery delays caused by customs hold-ups, severe weather, or force majeure events.
07.Cancellations, Returns & Refunds
Our return and cancellation guidelines vary depending on whether the piece is ready-to-wear or custom handcrafted for your wedding celebration:
| Product Category | Cancellation Window | Return Eligibility | Refund Policy |
|---|---|---|---|
| Ready-to-Wear | Notify within 3 days of delivery | Unworn, original tags & packaging, in returnable condition | Refund to original payment method within 7 business days (minus original shipping) |
| Custom / Bespoke Apparel | 24-hour courtesy cancellation after order confirmation (before production begins) | Non-returnable for change of mind unless defective | Refund if not yet in production; otherwise statutory remedies only |
| Altered / Personalised Ready-Made | Treated as bespoke once alterations begin | Non-returnable for change of mind | Statutory remedies only (faulty / not as described) |
Bespoke Statutory Exclusion: Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, personalized, customized, or made-to-measure goods (such as bespoke wedding sherwanis and suits) are strictly exempt from the statutory change-of-mind cancellation right once production has commenced.
Defective or Damaged Items: If any item arrives damaged or materially defective, please notify our customer concierge within 48 hours of delivery at [email protected] accompanied by high-resolution photographs of the issue. Approved defective returns will be repaired, replaced, or refunded — and approved refunds are initiated within 7 business days to the original payment method.
For full details of our cancellation, return, exchange, fault-reporting and refund rules, please read our Returns, Refunds & Cancellations Policy.
08.Intellectual Property Rights
All content published on the Turabees website—including but not limited to garment designs, motifs, embroidery patterns, photography, styling concepts, brand logos, graphics, and written copy—is the exclusive intellectual property of HNH SOFT TECH SOLUTIONS or its authorized licensors.
Any unauthorized copying, digital reproduction, redistribution, commercial exploitation, or reverse engineering of our couture patterns and visual media is strictly prohibited and subject to legal enforcement under UK and international copyright laws.
09.Limitation of Liability
To the maximum extent permitted by applicable law, HNH SOFT TECH SOLUTIONS and its directors, employees, and artisans shall not be liable for any indirect, incidental, punitive, or consequential losses arising out of the use of our website or inability to fulfill an order due to unforeseen circumstances.
Our total aggregate liability for any direct claim arising in connection with a purchased garment or service shall not exceed the actual purchase price paid by the customer for the item giving rise to the dispute.
10.Contact & Legal Enquiries
For questions concerning these Terms and Conditions or to discuss an ongoing order, please contact our legal and customer concierge team:
Brand Name: Turabees
Operating Entity: HNH SOFT TECH SOLUTIONS
Customer Support & Legal Email: [email protected]
Official Website: www.turabees.com
